Listening to Understand – Strengthening Our Cadet Community Through True Communication

In the Army Cadet League of Canada (Ontario), communication is the bridge that connects volunteers, cadets, staff, and community partners. But real communication doesn’t begin with speaking—it begins with listening. And not just any kind of listening—listening to understand.

Why Listening to Understand Matters

At its heart, the Army Cadet Program is about leadership, mentorship, and youth development. As League members, our role is to support, guide, and advocate. Whether we’re helping organize fundraising events, supporting a Corps CO, or responding to a parent’s concern, we are often the first point of contact for people with something to say. Listening to understand helps us:

  • Build trust with cadets, families, and local communities

  • Avoid misunderstandings and miscommunication

  • Make informed decisions based on a fuller picture

  • Foster respectful dialogue, even when perspectives differ

  • Create an environment where youth feel heard and valued

Techniques That Help Us Listen Better

Here are a few simple but effective ways we can improve our listening skills and model the kind of leadership we want our cadets to learn:

1. Pause Before Responding

After someone finishes speaking, take a moment to reflect before jumping in. A brief pause allows us to fully consider their words and prevents us from reacting emotionally or making assumptions.

Example:
During a discussion about Tag Day planning, a parent raises a concern about safety at certain locations. Instead of immediately defending the plan, pause, and ask:

“Can you tell me more about what specifically concerns you?”
This shows genuine interest in their perspective.

2. Use Reflective Listening

Repeat back part of what someone said to confirm your understanding.

“So, you’re saying that the new process for uniform returns feels unclear to you?”
This validates the speaker and gives them a chance to clarify.

3. Ask Open-Ended Questions

Instead of yes/no questions, use open-ended ones that invite more thoughtful answers.

“How do you feel the communication could be improved next time?”
This technique opens the door to feedback and collaborative problem-solving.

4. Be Present

Put away your phone, avoid side conversations, and make eye contact. These small gestures show that you’re fully engaged and that the speaker’s words matter.

5. Separate Feelings from Facts

Sometimes people speak from frustration or emotion, especially when they’re concerned about their child or a decision made by the corps. It’s important to listen for the underlying issue—not just the tone.

Example:
If a cadet says, “Nobody ever listens to us,” dig deeper:

“What kind of things do you feel are overlooked?”
This allows the cadet to express specific concerns, rather than leaving the conversation in a place of frustration.

Listening Models Leadership

As League members, we lead by example. When cadets see adults who take the time to listen respectfully, even when there’s disagreement, they learn how to lead with empathy and humility. When parents feel heard, they’re more likely to stay involved and supportive. When COs and sponsors know we’re partners in understanding, it strengthens corps cohesion.

In a program designed to develop Canada’s future leaders, we must show them that leadership begins not with the loudest voice—but with the most attentive ear.

Let’s continue to build a culture where every voice matters, every concern is considered, and every conversation is a chance to connect. Listen to understand—not just to reply. Our cadets are watching. Let’s show them how it’s done.